Ben Skelton, one of Canada's foremost user experience leaders and director of Habanero Consulting Group's websites and eCommerce practice, has been invited to present at Electric Utility Consultants' 3rd Annual Web Self-Service for Utilities conference on January 25, 2008 in Tampa, Florida. Skelton along with Donna Gratton, Internet Communications Manager for Terasen Gas, will offer User Experience Techniques You Can Use to Improve Your Website to utilities professionals from around the world. Skelton will also present a post-conference workshop entitled User Experience Done Right!
Habanero recently led Terasen Gas through a major usability improvement and website re-design to further improve interactions with customers. Skelton and Gratton will discuss the processes behind the re-design and the impact it has had. The Terasen Gas website is currently one of the highest ranked utility websites in Canada.