Facts About Conveyor

Mobile intranet

Responsive design helps employees stay connected

164% increase

In readership of global and local communications

My Goldcorp

Modern dashboard for personal knowledge management

The Challenge

Unified communication and collaboration

Conveyor was previously made up of 13 separate portals, which meant there was no single unified communication experience. To make matters worse, it was difficult for employees to find information across the 13 different intranets.

Mobile intranet finds employees everywhere

There was a huge opportunity to design a modern, responsive mobile experience to connect employees through tablets or mobile devices so they could receive fast, up-to-date information while on the road.

Connect employees with engaging content

Goldcorp wanted to blend relevant local stories with engaging global communication—including leveraging SharePoint and Qumu for an integrated video experience. The subtle introduction of social features such as commenting and likes provides feedback to stakeholders and employees about what resonates.

Align the digital workplace

Like many organizations that have competing collaboration technologies and applications, Goldcorp wanted to help employees make sense of all the tools they use each day leveraging SharePoint 2013 at the heart of their new harmonized digital workplace.

The Solution

Goldcorp’s new employee portal is built for the digital workplace.

In bringing together 13 separate intranets into one employee portal, a new global navigation was created with every users’ needs in mind. Habanero migrated thousands of team sites and content types from SharePoint 2010 to 2013, preserving all of the important information users need every day.

Employees are able to easily find relevant content, and the structure of the new information architecture makes it simple for people to find information or access team sites or applications.

Security throughout the portal was simplified, making it easier for employees to request access and team site owners to modify security properly ensuring a higher order of compliance and risk management. This is also supported by a redefined governance model to ensure a stronger partnership between core intranet stakeholder groups.

During this intranet upgrade project, Goldcorp and Habanero created a change management and user training program that supports adoption of the solution.

New information architecture

The new navigation system gracefully organizes the core global and local information that is essential for employees: News, Safety and Sustainability, Policies and Procedures. Employees are able to easily find relevant content regardless of the language as Conveyor supports all three languages spoken within Goldcorp: English, French, and Spanish. This new IA also supports faceted navigation and content targeting.

A modern homepage experience for news

Instead of being a mix of news, summary links, and banners that you see in a traditional intranet, the new Conveyor has simplified the homepage to only focus on news. Content can be targeted and organized by recency, importance, user location, and language. Video is also surfaced into Conveyor from Qumu, Goldcorp’s enterprise video collaboration platform in key featured locations and through a traditional carousel format.

Team site directory

A redesigned team site directory makes it easy for employees to find the collaboration spaces they need. At a click of a button, employees can filter by location, keyword, or department and view sites that are open for all to access or secured but available to access upon request. This approach has massively helped to surface duplicate and redundant sites that need to be deleted, along with previously hidden collaboration spaces that should be more available to employees.

My Goldcorp: bridging the digital workplace experience

My Goldcorp is an integrated personal productivity hub where users can find whatever they need to get work done, inside or outside SharePoint. The page integrates a notification bar that includes Office 365 email, tasks, calendar updates, and mentions. Nintex workflows have a simple location to surface end-users' actions so employees don’t have to go digging in an inbox to find their most recent to-do. A broader collection of everyday applications outside of SharePoint are nicely integrated into a Common Actions panel.

A mobile intranet experience

Conveyor is a responsive employee portal, meaning employees can access the solution while on the road, in the field, or underground on any mobile or tablet device. The experience is streamlined for News as the primary use case and allows employees a great opportunity to stay connected and enjoy a fluid reading experience without having to pinch and zoom.

Embedded training

Users can turn on a personalized training tool to learn how to use a new feature or get a refresher on a certain aspect of Conveyor. This supports adoption of key features and reduces the effort required to train employees to use the intranet.

The Outcome

Since launch, Goldcorp has experienced a surge in adoption and positive feedback thanks to the redesigned employee portal—an experience that drives modern communication and collaboration experiences.

This upgraded employee portal has achieved the following outcomes:

  • 164% more people are connecting daily to corporate communications, as measured by the increase in daily active users
  • Page views are up 26% since launch, suggesting that people are reading more content each time they use Conveyor
  • Top news releases are seeing open rates of 60% or more, which equates to over 3,000 people
  • 300 to 400 users are collaborating each day, according to the traffic through the site directory
  • Approximately 3,000 unique visits per day, or roughly 50% of office workers
  • Daily average user duration is 44 minutes

Implementation Details

  • Webtrends SharePoint employee portal analytics
  • Built on SharePoint 2013
  • Distributed permissions management model
  • Integration with Qumu enterprise video