ENMAX powers a better customer experience

ENMAX—a company with 100 years of experience delivering electricity to Calgarians—improves their customers' digital experience.

The challenge

To launch a new online brand and reduce customer care call centre volume, through a new self-service digital customer portal.

The outcome

A highly-rated customer energy portal that provides secure and robust online services to a broad base of consumer and business customers.

Welcome to the new enmax.com

ENMAX engaged Habanero to create a new website and integrated customer portal for ENMAX. The new enmax.com truly reflects the ENMAX brand and solidifies the organization’s reputation as one of the leaders in the utility industry.

The portal was implemented on the SharePoint 2013 platform. Unlike most discrete customer portals, leveraging a single platform ensured that customers could sign in to their account, discover the products and services available, and even learn about renewable initiatives, in one integrated environment without signing in and out. Integration with SAP ensures customers receive up-to-date, accurate information about their account.

Content authors are empowered to manage and update content throughout the portal and can upload photos and video to better share the ENMAX story.

A modern experience

Habanero developed a modern experience that is simple to navigate on both traditional PCs and touch-based devices. The portal features longer touch-friendly pages, which reflect the brand, while providing information on the innovative products and services offered.

Customer care

Residential and commercial customers have a dedicated customer care area for self-service information. Visitors can learn more about the process of connecting, disconnecting, or moving service and questions and answers are provided for a wide-range of services.

Self-serve happy

Full integration with SAP enables customers to sign in to view balances, modify their plans and services, manage their contact details, and redeem their EasyMax Rewards®, when applicable.

Habanero understands the utility industry in Alberta, our business, and our brand. The new enmax.com was delivered on time and on budget, but more importantly, it conveys how ENMAX is powering a brighter future for all Albertans.

Sonia Taylor Crichton
Manager, Brand Management, ENMAX

The portal has underpinned a number of new brand initiatives since launch, which help to increase perception and loyalty.

Integrated outage information ensures that customers are kept apprised of any outages in their area, improving the customer experience.

A secure, integrated platform means that enmax.com can now support the inclusion of marketing campaigns within the self-serve area of the portal.

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