Microsoft Workplace Analytics (WpA) is a cloud-based service that marries your organizational data with collaboration signals collected from everyday work in Microsoft 365. With WpA, your team can measure the time spent in meetings, emails, Microsoft Teams chats and ad-hoc calls for groups of employees and layer that with other information available within your company.
Empowered with WpA insights from the anonymized data, you can investigate essential questions about performance and employee experience, such as:
Microsoft Workplace Analytics allows you to create custom queries for analysis; however, one of the easiest ways to start to identify workplace patterns and trends is by using the Power BI templates provided by WpA. A Power BI template pre-populates queries and selects applicable charts to display results. Currently, there are 10 dashboard templates available:
WpA Power BI dashboards help you analyze workplace patterns and quickly pinpoint hot spots for further investigation. These directional insights allow your organization to understand where changes can positively impact collaboration, productivity, organizational culture and manager effectiveness. WpA empowers leadership to make data-driven decisions and create meaningful and sustainable changes.
The workplace disruption experienced due to COVID-19 provides an excellent example of how Microsoft Workplace Analytics can help organizations navigate change while ensuring continued efficiency and effectiveness.
From our in-depth research into employee experience during COVID-19, we learned how working experiences are changing and what that means for the employee experience. Examples are:
One common story has emerged across many organizations during COVID-19: As parents struggle to meet all of their work and family responsibilities, working hours are shifting and extending for all employees, including non-parents, who need to mirror their colleagues’ working hours in order to collaborate and connect with their teams. For example, an employee who’s waiting on an email from a colleague might not get the go-ahead until late in the evening, if that person is a parent who’s caring for their children in the afternoon. Now they’ll both need to work in the evening in order to work together. Over time, this will result in long working days, high collaboration time and an increased risk of burnout within the team.
WpA can help us measure where these long workdays are occurring, so we can investigate why they are happening and the best way to mitigate them. The graph below, collected using the Collaboration Assessment Report, shows us one example of what we might look at. It tells us how much time each department is spending in collaboration each week, including the amount of time outside of standard working hours. If we are trying to understand the impact that the story of non-parent employees adapting to parents' new working behaviours is having on teams, this might be one place to start.
We can also look at how after-hours collaboration changes over a period of time using the Business Continuity Report. This report continuously tracks data as the organization makes changes and experiments, allowing you to analyze how impactful your proposed solutions are, and if they are working in the way you expected.
These are measurable starting points that help leaders to understand where they might use tools and processes to support and sustain new ways of working as conditions change.
If you are interested in adopting WpA, our certified Workplace Analytics Practitioners can support your team during the entire process – from implementation, including establishing privacy best practices, technical roles and preparing your organizational data, to evaluating insights and creating an action plan. We’re excited by the power of WpA to support organizational change. If you’re looking for ways to gain rich insight that will drive actionable change within your organization, we’d love to talk to you.
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